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2014/04/19
 
 

Billing

 

We accept credit cards and open account for payment of online purchases. Below is a list of common billing questions.

 

Paying for Your Order

What credit cards do you accept?
Can I pay online with a C.O.D.?
Can I order if I don't have an element14 account?
I'm ordering online for the first time. How can I use my company's open account instead of a credit card?
What is my Card Security Code?
What is Procard Reference?

Using Purchase Orders

What is a PO Release Number?

Open Account Status

How do I set up an open account?
How do I apply for a element14 account?
Can I order if I am on credit hold?

Changing Your Account's Tax Status

Will my order be charged sales tax? Why does the "Tax:" line in my shopping cart say "Unknown"?

 

What credit cards do you accept?

We accept American Express®, MasterCard®, and VISA®, including all MasterCard®, VISA®, and American Express® purchasing cards.

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Can I pay online with a C.O.D.?

We currently do not accept C.O.D. orders on our website.

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Can I order if I don't have an element14 account?

Yes. You can order and pay with a credit card.

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I'm ordering online for the first time. How can I use my company's open account instead of a credit card?

On the Registration page, enter your Customer ID and element14 Account Number to place your order on account. If you have already registered without your ID and Account Number, contact a service representative for assistance by calling (65) 6788 0200.

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What is my Card Security Code?

The security code number (also referred to as CVV number) is printed on your credit card and provides you with extra security. If you are using a credit card to make your purchase, the security code number is required to complete your order.

Find the security code on your card:

  • Visa, MasterCard - The security code is a three-digit number on the back of your card. The full or partial credit card number is reprinted in the signature box and at the end of the number is the security code.
  • American Express - The security code is a four-digit number on the front of the card above the credit card number on either the right or left side of your American Express card.

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What is Procard Reference?

If you are using a business credit card, your company may want you to type in a code in the Procard Reference field for your company's use. Text typed in the Procard Reference field will appear on your credit card statement. You can choose to enter a Procard Reference, but it is not required to complete your order.

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What is a PO Release Number?

A PO Release Number can be an extension of your PO Number. The PO Release Number is for you and your company's use only. It is not required to complete your order.

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How do I set up an open account?

Call (65) 6788 0200 and discover the benefits of setting up an open account with us.

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How do I apply for a element14 account?

If your business, institution, or government agency wishes to open an account with us, you can call an element14 sales representative at (65) 6788 0200. Open account status is normally granted to well-rated organizations with three appropriate credit references and a banking history. Terms of payment are net 30 days. Please allow 24 hours to process open account applications. There will be a service charge on all returned checks.

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Can I order if I am on credit hold?

Yes. If you are over your account "credit limit" credit hold, you can still place orders using a credit card. If you are on "stop order" credit hold, you must contact an element14 service representative at (65) 6788 0200.

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Will my order be charged sales tax? Why does the "Tax:" line in my shopping cart say "Unknown"?

Tax charges are unknown at the time of placing your order but will appear on your invoice. We are required by law to charge and collect sales tax.

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