We stand behind our products at element14, and will gladly accept merchandise returns subject to the guidelines below.
Permission for return of products must first be secured from the Company (element14) in writing. Products returned without a Return Material Authorization Form will not be accepted. Return Material Authorization Requests showing shipper or invoice number, date, quantities of items and catalogue number will be acted upon promptly. All Return Material Authorizations are conditional and are not final until the product is received and inspected by the Company (element14). Credit will be issued at the original price charged less handling and transportation charges, where applicable. Returns may be subject to a minimum 20% restocking charge. All claims for shortages must be made within 72 hours of receipt of product.