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2014/04/18
 
 

Shipments

We offer a variety of shipping methods for your order. Once your order is shipped, we'll notify you via email, informing you of the tracking number so you always know where your order is. Below is a list of common shipping questions.

 

Choosing a Shipping Method

When will my order be shipped?
When do you ship orders received on Saturday or Sunday?
Do you have Saturday delivery?
What are my choices for backorder preferences?

International Shipping

Do you ship outside of Singapore?

Special Handling and Charges

What should I do if product is damaged in shipment?

Using Order Notes

What are order notes?
Where will my notes appear?

 

When will my order be shipped?

With effect from 1st March 2014, orders placed before 5.00pm Monday to Friday will be despatched on the same day for in-stock products in Singapore warehouse. Orders placed after 5.00pm will be despatched on the next working day.

The delivery for goods being shipped from the UK and US warehouses will take 3-4working days and 4-5 working days respectively. *

* Subject to change due to unforeseen circumstances.
Terms and Conditions apply 

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When do you ship orders received on Saturday or Sunday?

Orders received on Saturday or Sunday will be shipped the next business day.

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Do you have Saturday delivery?

No, not at this time.

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What are my choices for backorder preferences?

For backorder preferences, you may choose from the following:

  • Backorder allowed - We'll ship in-stock items immediately and place any out-of-stock items on backorder. Backordered items will be shipped as they become available. Therefore, your order may arrive in single or multiple shipments.
  • Ship order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one shipment.

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Do you ship outside of Singapore?

Yes. For our overseas customers you can order directly from our website or call our export sales department on (65) 6788 0200. If you are from the following countries, you can place your order directly onto our Singapore website:

  • Cambodia
  • Indonesia
  • Japan
  • Laos
  • Myanmar
  • Philippines
  • Vietnam

Malaysian customers please visit http://my.element14.com
Hong Kong customers please visit http://hk.element14.com
China customers please visit http://cn.element14.com
Thailand customers please visit http://th.element14.com
Taiwan customers please visit http://tw.element14.com
South Korea customers please visit http://kr.element14.com

For other countries, please view important information for our export customers or call (65) 6788 0200.

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What should I do if product is damaged in shipment?

Our merchandise is carefully packed for shipment by our distribution centres, or is pre-packaged by our suppliers in compliance with carrier requirements. However we realise that shipment damage may occur in spite of these precautions.

Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, notify the driver of all the items involved. If containers in your shipment appear damaged, you should immediately unpack them and inspect the contents. If there is damage, have the driver write a detailed description of the damage on both copies of the freight bill, and have the driver sign the freight bill. Even if the containers in your shipment appear undamaged, you should still unpack and examine them as soon as possible. If you find concealed loss or damage, immediately report it to the carrier. Please do not dispose of any containers or packing material before any carrier inspection.

Please note: You must file any claims, with supporting documentation, in accordance with the terms of the carrier responsible for your delivery. Failure to do so will result in the carrier refusing to honour the claim. For your protection, our billings include insurance for damage or loss in transit.

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What are order notes?

Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the shipping page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.

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Where will my notes appear?

Order notes will appear on all correspondence regarding your order for use by you and your company.

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