Frequently Asked Questions (FAQs)
Get quick and easy answers to your most common questions.
Viewing & Changing Orders
You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems.
Related Links
- Contact our Customer Service Team on +65 6788 0200, 9:00am - 6:00pm, Monday - Friday
- Email our Customer Service Team: sg-sales@element14.com
Simply log in and go to the Order Status & Tracking section under My Account. The most recent order should be listed first.
Related Links
Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on +65 6788 0200 or email us at sg-sales@element14.com.
Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed. However, you may call our customer support at +65 6788 0200, 9:00am - 6:00pm, Monday - Friday to see if the order can be cancelled.
If you need a paper copy to be sent, go to the request an invoice form and follow the instructions provided.
Related Links
Due to the efficiency of the Internet ordering process, it may not be possible to expedite the delivery of items once an order has been placed. However, you may call our customer support at +65 6788 0200, 9:00am - 6:00pm, Monday - Friday to see if the order can be expedited.
Returning a Product
Please go to our online return a product request form to request a return materials authorisation (RMA) number. You will receive instructions on how to prepare your package for return once you receive the RMA.
Related Links
Placing Orders
When high demand for a product results in it being out of stock, we will provide an estimate of how long it will be before we expect additional inventory from the manufacturer to be available for delivery to customers.
Occasionally, demand for certain electronic parts is so great that industry-wide shortages emerge and we are temporarily unable to keep them in inventory. In that situation, we will advise you of expected waiting time for delivery and offer substitute or similar items as an alternative.
If you want to save your basket online for purchase later you can use the Saved Baskets feature.
Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
You can enter a voucher code on the shopping basket page. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total. Related Links
You cannot directly check out from the saved basket page. You must add items from a saved basket to your current basket for check out. For more details visit the Saved Baskets page. Related Links
Yes. In the shopping basket, you can save your basket by entering the name of your choice in the Save basket field, then click “Save basket”.
Quotes, Delivery & General Info
- Try our live support 9:00am - 6:00pm, Monday - Friday
- Email customer service: sg-sales@element14.com
- Call customer service: +65 6788 0200, 9:00am - 6:00pm, Monday - Friday
A Freight Forwarder exports your delivery for you. If you are delivering to a freight forward service, we are required to ask for the address of the ultimate destination.
See the Scheduled Orders section for more information.
Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.
Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the order information page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.
See the Quotes section for more information.
Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.
At this moment, we don't offer Saturday delivery, you can refer to Delivery Information section for more information.
Orders & Account/Payment
We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.
Your order will be despatched from the warehouse the same day when you order on or before 12pm. Order after the cut-off time will be processed next day.
Expected delivery lead time is the next working day if the inventory is within the Asia Pacific warehouse. Items being transferred from other global warehouses may require additional time for delivery.
(Please note: Orders on credit review may take longer to process.)
For backorder preferences, you may choose from the following: Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries. Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
See the Trade Account section for more information.
Yes. If you are over your account "credit limit" credit hold, you can still place orders using a credit card. If you are on "stop order" credit hold, you must contact an element14 service representative at +65 6788 0200
The following characters can be used when filling in forms:
- a-z, A-Z, 0-9
- All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
- Bullet point for multi-byte characters
On the Registration page, enter your Customer ID and element14 Account Number to place your order on account. If you have already registered without your ID and Account Number, contact a service representative for assistance by calling +65 6788 0200.
The prices you find on the element14 website do reflect when products are on sale or promotion.
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.
Product Information
- Try our live support 24 hours a day, Monday - Friday
- Email technical support: sg-technical@element14.com
- Call technical support: +65 6788 1922, 9:00am - 6:00pm, Monday - Friday
- Try our live support 24 hours a day, Monday - Friday
- Email technical support: sg-technical@element14.com
- Call technical support: +65 6788 1922, 9:00am - 6:00pm, Monday - Friday
Simply Log in and go to the My Account: Product Notifications and follow the instructions provided for removing a notification.
Related Links
When high demand for a product results in it being out of stock, we will provide an estimate of how long it will be before we expect additional inventory from the manufacturer to be available for delivery to customers.
See the Pricing and Availability section for more information.
See the Searching for Products section for more information.
Simply type the product attributes alongside the product you need in the search box. For example, if you're searching for a capacitor with a capacitance of 100pF, type “100pF capacitor” into the search box and click “Search”. The search results will then return all products relevant to the words you have typed in. Other product attributes can then be selected to narrow your results further.
On the search results page, select products for a side-by-side comparison of attributes to help you make your final choice. Check the products you want to compare and then click "Compare". To select products from different results screens for comparison, follow these steps:
- Select your first SKU or series of SKU's on the first results page.
- Click “Compare”
- On the Compare screen, use the browser back button to go back to the previous results page
- Go to the next page of results
- Select the next SKU or series of SKUs
- Click “Compare”
Once a SKU is added to the "Compare" screen, it will stay there until you remove it or you close the browser.
How do the search filters work?
Check the box to filter by selected parameters then click “Apply”.
For parametric filters, the available filters will automatically update with each selection, however you still need to click “Apply” to see the updated product list that matches your filter selection.
You can disable the automatic update by unchecking the “Auto Apply filters” check box above the parametric boxes.
For more information visit the Searching for Products page.
Related Links
Website Navigation & Product Search Features
See the RoHS / Legislation section for more information.
- An exact substitute is functionally identical (same form, fit and function) but has a different unit of measure from the same manufacturer.
- An upgrade substitute is a product that has been improved by the same manufacturer.
- A suggested substitute is a product that is functionally similar with similar form and fit.
What do the icons next to Order Code mean?
Datasheet
Click to access the datasheet, manual or product application notes.
RoHS Compliant item
Click to view the RoHS certificate.
RoHS Compliant including Phthalates
Click to view the RoHS certificate.
My Account
Forgot Password
If you have forgotten your password, you can easily request your password to be reset.
Change password
If you remember your current password, simply log in and go to the My Account: Change password page and follow the instructions provided.
Related Links
If you have forgotten your username, you can easily request your username to be sent to the email address in your profile.
Related Links
You may submit a request to update your invoice address by logging in and going to Addresses in My Account. Click on ‘Request New Invoice Address’, enter the new address and click Save. Your request will then be handled by our customer service staff. Please note: the request for a new invoice address will not delay your orders being processed. Any orders you have placed will be invoiced to your former invoice address until we have reviewed and made the requested changes.
Related Links
The following characters can be used when filling in forms:.
- a-z A-Z 0-9
- All punctuations and most special characters except ‘|’ ‘,’ (comma) & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
If you have more than one account you may change the account for your current order on the Order Information page under account selection. If you do not have more than one account you may request a new account when placing an order by selecting the option under the account selection on the Order Information page.
Your account number does not automatically give you access to a web account; you need to create this by registering online. Registration is very quick and easy and once completed, you are free to place orders online. To register you will be asked to supply a few details and select your username and password, which will be your unique key to accessing the website. Your web account will allow you to update your details online, including your account number and preferences.
You may request a trade account when you register and place your first order on this site.
NOTE: Orders may be delayed while business credit verification is performed.
You can also contact us to set up an account.
- Email customer service: sg-sales@element14.com
- Phone customer service: +65 6788 0200, 9:00am - 6:00pm, Monday - Friday
Related Links
Purchasing and Procurement
See the Purchasing and Procurement section for more information.
iBuy is an online tool integrated into the element14 website, allowing a more efficient purchasing process, from product selection through to approval and placement of order. For more information, view the iBuy section.