Invoicing & Payment
We offer a choice of invoicing and payment options during the checkout process
- Request to pay on a new trade account when you checkout
- Use of an existing account (online or offline account)
- Use a credit card
NOTE: If you are an existing phone, fax, or email customer, your online account will be linked to your offline account automatically when you register. You must register before logging in for the first time.
Request / Link to element14 Account
- If you are a returning customer, your account number(s) will appear here and should be preselected. If you have more than one account there will be a menu to select the account you want to use for your current order.
- If your account number does not appear here or you have only ordered by fax/phone/email previously, you can select "Join existing trade account" and be sure to enter and/or check the addresses and payment information.
- For first time customers, you can select “I don’t need a trade account”
- Whether you are a new or returning customer, you may "Request new trade account" if you want to start a new account on credit for your order. You will need to enter the addresses and payment information for the order.
- If you do not remember your account number, then you may choose "Join existing trade account" and be sure to enter and/or check the addresses and payment information.
Selecting Your Invoicing Method
If your account allows for credit/debit card purchases, you may select that option. Otherwise select "Trade Account" to have your order billed to the account selected in the previous menu.
Please see the terms and conditions for opening a trade account for the first time. You can also contact us to set up an account.
Email customer service: firstname.lastname@example.org
Phone customer service: +65 6788 0200, 9:00am - 6:00pm, Monday - Friday
Card Security Number (CV2)
Location of Security Code
MasterCard, Visa Card:
Look on the back of the card. Please enter the last 3 digits from the end of the signature box.
- Try our live support 9:00am - 6:00pm, Monday - Friday
- Email customer service: email@example.com
- Call customer service: +65 6788 0200, 9:00am - 6:00pm, Monday - Friday
Expected delivery lead time is the next working day if the inventory is within the Asia Pacific warehouse. Items being transferred from other global warehouses may require additional time for delivery.
(Please note: Orders on credit review may take longer to process.)
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
- a-z, A-Z, 0-9
- All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
- Bullet point for multi-byte characters
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.